These Terms of Service explain how customers may use the Armala website, browse packaging products, request pricing, place orders where available, and submit custom packaging inquiries.
Use of the Website
The website is provided to help business buyers browse packaging products, review product information, contact Armala, request pricing, and place orders where online ordering is available. You agree to use the website lawfully and not interfere with website security, performance, or access.
Product Information
Armala works to keep product names, descriptions, images, sizes, materials, and case details useful for buyers. Product information may change, and images may be representative. Before placing a larger order or custom request, customers should confirm size, material, case pack, lid fit, accessory compatibility, artwork needs, and intended use.
Pricing, Quotes, and Availability
Most products are quote-based. If a product later supports direct online payment, that option will be shown clearly on the product page. Most product pricing is quote-based. Pricing, taxes, shipping, lead times, availability, and custom production requirements are confirmed during quote review or customer communication. A quote is not final until confirmed by Armala.
Orders and Payments
When online ordering is available, customers are responsible for providing accurate billing, shipping, contact, and order information. Armala may contact customers to clarify product fit, quantities, artwork, shipping, or payment details before an order is fulfilled.
Custom Printed Packaging
Customers are responsible for submitting accurate artwork, branding, colors, sizes, and production requirements. By submitting artwork or brand assets, you confirm that you have permission to use them. Custom printing requests may require review, approval, production time, and written confirmation before production begins.
Returns, Cancellations, and Order Issues
Return and cancellation options may depend on the product type, order status, custom-printing status, quantity, and condition of the goods. Custom printed, opened, used, damaged after delivery, or specially sourced items may not be returnable. Contact Armala promptly if there is a problem with an order so the issue can be reviewed.
Customer Responsibilities
- Review product details before requesting pricing.
- Confirm compatibility for cups, lids, containers, straws, and accessories.
- Provide accurate shipping, billing, quantity, and contact information.
- Confirm artwork rights and final production details for custom packaging.
- Use packaging products in a manner appropriate for the product type and intended application.
Website Content
Website text, images,
Limitation of Liability
To the extent allowed by law, Armala is not responsible for indirect, incidental, special, or consequential damages arising from website use, product browsing, quote communication, order delays, third-party services, or customer-provided information. Nothing in these Terms limits rights that cannot be limited by applicable law.
Changes to These Terms
Armala may update these Terms as the website, catalog, ordering process, or business operations change. The current version will be posted on this page.
Contact Armala
Questions about these Terms can be sent to contact@armalah.com.