This Privacy Policy explains how Armala collects, uses, and protects information when customers browse the website, contact us, request pricing, create orders, or ask about custom packaging.
Information We Collect
We collect information that helps us respond to packaging requests, process website activity, and support business buyers.
- Contact details such as name, business name, email address, phone number, billing address, and shipping address.
- Order and inquiry details such as product links, quantities, custom printing needs, artwork files, and notes you submit.
- Website usage information such as browser type, pages viewed, device information, IP address, and cookie or analytics data.
- For quote-based requests, Armala uses submitted contact, product, and project details to prepare follow-up by email or phone.
How We Use Information
- To respond to quote requests, product questions, compatibility questions, and custom packaging inquiries.
- To process orders, communicate about order details, and coordinate shipping or fulfillment where applicable.
- To improve product pages, search, catalog browsing, customer support, and website performance.
- To prevent misuse, protect website security, and maintain business records.
- To send follow-up communication related to inquiries or orders. You can ask us to stop non-essential communication.
Cookies and Analytics
The website may use cookies, analytics tools, and similar technologies to understand site traffic, remember preferences, support quote-cart behavior, and improve the catalog experience. Browser settings may allow you to block or delete cookies, but some website features may not work as expected.
How Information Is Shared
We do not sell customer information. We may share information with service providers when needed to operate the website, process payments, support shipping, manage email communication, review artwork, or provide customer service. We may also share information when required by law or to protect our rights, customers, website, or business operations.
Custom Printing and Uploaded Files
If you send artwork, logos, packaging references, or production files, we use those materials to review and respond to your custom packaging request. Do not upload files you are not authorized to use.
Data Security and Retention
We use reasonable administrative and technical safeguards for information handled through the website. No website or internet transmission is completely secure. We keep business records for as long as needed for customer support, order history, accounting, legal, and operational purposes.
Your Choices
You may contact us to request access, correction, or deletion of information you provided, subject to legal, accounting, fraud-prevention, and operational recordkeeping requirements. You may also ask us to stop non-essential marketing or follow-up messages.
Children's Privacy
Armala is a business packaging website and is not intended for children. We do not knowingly collect personal information from children.
Policy Updates
We may update this Privacy Policy as our website, catalog, ordering process, or business operations change. The updated version will be posted on this page.
Contact Armala
Questions about this Privacy Policy can be sent to contact@armalah.com.